FOR PATIENTS
FOR PATIENTS
Your Health,
Our Priority
Welcome to Alivia Health. Whether you visit our pharmacies, receive specialty medications through your doctor, or get prescriptions delivered to your door, our team is here to guide you every step of the way.
Our Services for Patients
Alivia Health serves patients through multiple divisions and pharmacy locations,
each designed to make access to medications simple and personalized.
Our patient-facing services include:
Specialty Pharmacy (ASP):
Support for complex or
chronic conditions with case
management and clinical
programs.
Infusion Services (AIS):
Coordinated treatments for
specialty medications
administered by healthcare
providers.
Home Delivery (AHD):
Safe, fast delivery of
medications directly to your
home.
Retail Pharmacies
(Farmacias Plaza):
In-person access to
prescriptions, OTC
products, and personalized
care.
Insurance and Payment Options
Alivia Health oers 100% access. We
work with nearly all major health plans
across Puerto Rico and the U.S. Virgin
Islands.
Our Case Management team handles
insurance authorizations and can help
you navigate financial assistance
options.
Programs include:
Patient Assistance Program (PAP): Helping
patients aord treatment through financial
support and insurance coordination.
$21M
in assistance granted
in 2024.
• TailorMed Partnership — supporting patients
with out-of-pocket costs and aordability.
How to Get Started
Depending on the type of service, starting treatment or receiving your
medication is simple:
Visit a location or send your prescription electronically
Call or visit your closest Farmacias
Referred by your
Contact your Case Manager directly
Referral from provider
Typically one-time or managed via doctor
Through your doctor’s e-prescribing system or our app
App refill or contact your doctor
Referred during case review
Managed through Case Management
Delivery Options
Receive your medications your way:
Home delivery
across Puerto Rico and the U.S.
Virgin Islands
Home delivery
across Puerto Rico and the U.S.
Virgin Islands
Home delivery
across Puerto Rico and the U.S.
Virgin Islands
Need help with delivery?
Contact your Farmacias Plaza directly
or [fill out our Patient Support Form]
Receive your medications your way:
Home delivery
across Puerto Rico and the U.S. Virgin Islands
Temperature-controlled
packaging for specialty medications
Refill reminders
and delivery tracking
Need help with delivery?
Contact your Farmacias Plaza directly
or [fill out our Patient Support Form]
Patient Support
We know healthcare can be complex — that’s why we’re here to make it easier.
Our Case Management and Customer Support teams are available to help with:
- Insurance or authorization questions
- Medication refills
- Delivery or shipment issues
- Patient feedback or complaints
- Elemento de lista
Patient Support Line:
- 787.979.2023
Business Hours: 8 AM – 10 PM
Educational Resources
Empower yourself with trusted,
easy-to-understand information from Alivia
Health’s experts. [examples below]
-
Condition Guides:
Learn about treatment options and medication management for common conditions. -
Clinical Program 101:
Understand your care plan through our ASP clinical support team. -
Video Library:
Educational videos and patient stories that bring hope and clarity to your care journey.
They helped me understand my medication, walked me through financial options, and made sure everything arrived on time.
Frequently Asked Questions
If your doctor prescribes a medication handled by Alivia, our team will contact you directly to coordinate your care. You can also walk into one of our retail pharmacies for everyday prescriptions.
Each pharmacy manages refills differently — please contact your local pharmacy or Case Manager.
[Add “Find My Pharmacy” link or directory]
Patients using our delivery service can call their pharmacy or use the Alivia Delivery App.
[Add app link if applicable]
Call our main support line or fill out the online form to reach our Case Management team.
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Forms & Downloads
Access helpful documents to make your care easier.
- Patient Authorization Form
- Refill Request Form
- Insurance or Financial Assistance
- Application
- Pharmacy Location Directory
Videos & Education
What to Expect with Alivia Specialty Pharmacy