{"id":969,"date":"2025-08-15T01:42:09","date_gmt":"2025-08-15T01:42:09","guid":{"rendered":"https:\/\/spaceclient.store\/?page_id=969"},"modified":"2025-11-27T02:31:41","modified_gmt":"2025-11-27T02:31:41","slug":"quality-compliance","status":"publish","type":"page","link":"https:\/\/spaceclient.store\/es\/quality-compliance\/","title":{"rendered":"CALIDAD Y CUMPLIMIENTO"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"969\" class=\"elementor elementor-969\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0faefd e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"b0faefd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b609bc9 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"b609bc9\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-95e99d8 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"95e99d8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fc752a elementor-widget elementor-widget-heading\" data-id=\"2fc752a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\nCompromiso con la Calidad y el Cumplimiento en Alivia Health<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8a1af2 elementor-widget elementor-widget-text-editor\" data-id=\"e8a1af2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El Equipo de Calidad y Cumplimiento (QCT) gu\u00eda a todas las unidades de negocio de Alivia Health LLC (Alivia Health) a asegurar la adherencia a las leyes y regulaciones estatales y federales aplicables, as\u00ed como los est\u00e1ndares \u00e9ticos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c66477 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"3c66477\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72c4756 elementor-widget elementor-widget-heading\" data-id=\"72c4756\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\nFunci\u00f3n de Cumplimiento<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-983841a elementor-widget elementor-widget-text-editor\" data-id=\"983841a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">La funci\u00f3n esencial del Programa de Cumplimiento es identificar y abordar cualquier infracci\u00f3n que pueda ocurrir. Esto se logra mediante el monitoreo de las regulaciones existentes, la capacitaci\u00f3n continua de la fuerza laboral de Alivia Health, y la investigaci\u00f3n de posibles incumplimientos de las pol\u00edticas y procedimientos.<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdc8a9d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"cdc8a9d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b2c45b elementor-widget elementor-widget-heading\" data-id=\"3b2c45b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Funci\u00f3n de Calidad<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-109a65c elementor-widget elementor-widget-text-editor\" data-id=\"109a65c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El equipo de Calidad y Cumplimiento, a trav\u00e9s del Programa de Calidad, impulsa la innovaci\u00f3n y la mejora continua en la adopci\u00f3n de las mejores pr\u00e1cticas de la industria. Su objetivo es garantizar que nuestros pacientes reciban servicios, productos y medicamentos de calidad, optimizando la seguridad, eficacia y eficiencia de nuestros servicios, conforme a los est\u00e1ndares de acreditaci\u00f3n de los programas de URAC, ACHC y The Joint Commission. Alivia Health garantiza el cumplimiento del Programa de Calidad mediante el monitoreo continuo, liderado por el\u00a0<strong><span style=\"color: #363636;\"><span class=\"wixui-rich-text__text\">Comit\u00e9 de Pacientes Primero.<\/span>.<\/span><\/strong> Este comit\u00e9 tiene la funci\u00f3n crucial de identificar \u00e1reas de oportunidad para la mejora de nuestros procesos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a856237 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"a856237\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49d598e elementor-widget elementor-widget-heading\" data-id=\"49d598e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Canales de Reporte<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb728e3 elementor-widget elementor-widget-text-editor\" data-id=\"fb728e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Como parte de nuestro compromiso de poner a los pacientes primero, alentamos a los empleados, socios comerciales, pacientes y\/o representantes de Alivia Health a informar si creen que han presenciado alguna irregularidad asociada con cualquiera de nuestras unidades de negocio respecto a asuntos regulatorios, pol\u00edticas o el C\u00f3digo de Conducta. A su vez, exhortamos a reportar cualquier evento que afecte la calidad de nuestros servicios de salud.<\/span><\/span><\/p><p><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Para ello, puede utilizar los siguientes recursos:<\/span><\/span><\/p><ul class=\"font_8 color_37 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\" style=\"color: #363636;\"><span class=\"color_37 wixui-rich-text__text\">Correo electr\u00f3nico para reportar alguna queja u oportunidades en nuestro servicio<br \/><br \/><\/span><\/span><\/strong><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0\u25e6 <\/span><\/span><a class=\"wixui-rich-text__text\" href=\"mailto:complaints@aliviahealth.com\" target=\"_self\"><span class=\"wixui-rich-text__text\">complaints@aliviahealth.com<\/span><\/a><br \/><br \/><br \/><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><strong><em><span style=\"color: #363636;\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Formularios en l\u00ednea<br \/><br \/><\/span><\/span><\/span><\/em><\/strong>\u00a0 \u00a0Formulario de Quejas<br \/>\u00a0 \u00a0Formulario de Fraude, Abuso y Despilfarro<br \/><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0Accede a ambos a trav\u00e9s del siguiente enlace: <\/span><span class=\"color_41 wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"https:\/\/secure.compliance360.com\/ext\/uUDPuYkRH_qKmniO6ttBfg==\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/secure.compliance360.com\/ext\/uUDPuYkRH_qKmniO6ttBfg==<\/a><\/span><\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_41 wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Puede, adem\u00e1s, ponerse en contacto con el Departamento de Cumplimiento y Calidad de Alivia Health para asuntos relacionados con Cumplimiento y Calidad a trav\u00e9s de cualquiera de los siguientes medios:<\/span><\/span><\/p><ul class=\"font_8 color_37 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\" style=\"color: #363636;\"><span class=\"color_37 wixui-rich-text__text\">\u200bContacto con QCT<\/span><\/span><\/strong><\/p><p><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0L\u00ednea directa: 787-709-4208<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0Correo electr\u00f3nico: <\/span><span class=\"color_41 wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"mailto:cumplimiento@aliviahealth.com\" target=\"_self\">cumplimiento@aliviahealth.com<\/a><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><br \/>\u00a0 \u00a0Reporte confidencial: <\/span><span class=\"color_41 wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"https:\/\/secure.ethicspoint.com\/domain\/media\/es\/gui\/91032\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">EthicsPoint &#8211; Alivia Health Management<\/a><\/span><\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8cf624a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"8cf624a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a7fab0 elementor-widget elementor-widget-heading\" data-id=\"6a7fab0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\nProtecci\u00f3n de la Informaci\u00f3n M\u00e9dica (HIPAA)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb88163 elementor-widget elementor-widget-text-editor\" data-id=\"fb88163\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">La Ley de Responsabilidad y Portabilidad del Seguro M\u00e9dico (HIPAA) protege la informaci\u00f3n m\u00e9dica de nuestros pacientes. Si un paciente considera que su informaci\u00f3n de salud protegida ha sido divulgada de manera no permitida por la ley, puede presentar una queja sin temor a represalias.<br \/><br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Puede hacerlo a trav\u00e9s de:<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2e909b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"d2e909b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-595243f elementor-widget elementor-widget-heading\" data-id=\"595243f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\n\nOficial de Cumplimiento de HIPAA de Alivia Health<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d52074b elementor-widget elementor-widget-text-editor\" data-id=\"d52074b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0Correo electr\u00f3nico: <\/span><span class=\"color_41 wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"mailto:privacidad@aliviahealth.com\" target=\"_self\">privacidad@aliviahealth.com<\/a><br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0Formulario de Privacidad en l\u00ednea: <\/span><span class=\"color_41 wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"https:\/\/secure.compliance360.com\/ext\/uUDPuYkRH_qKmniO6ttBfg==\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/secure.compliance360.com\/ext\/uUDPuYkRH_qKmniO6ttBfg==<\/a><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7c6d77 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"d7c6d77\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6613a9d elementor-widget elementor-widget-heading\" data-id=\"6613a9d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\n\nOficina de Derechos Civiles (OCR) del Departamento de Salud y Servicios Humanos de los Estados Unidos (HHS)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fa08c4 elementor-widget elementor-widget-text-editor\" data-id=\"8fa08c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0Correo electr\u00f3nico: <\/span><a class=\"wixui-rich-text__text\" href=\"mailto:OCRComplaint@hhs.gov\" target=\"_self\"><span class=\"color_41 wixui-rich-text__text\">OCRComplaint@hhs.gov<\/span><\/a><br \/><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0Formulario en l\u00ednea: <\/span><span class=\"color_41 wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"https:\/\/www.google.com\/search?q=https:\/\/ocrportal.hhs.gov\/ocr\/cp\/complaint\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/ocrportal.hhs.gov\/ocr\/cp\/complaint<\/a>_frontpage.jsf?lang=es<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a36346b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"a36346b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-754d7d3 elementor-widget elementor-widget-heading\" data-id=\"754d7d3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\nOtros Recursos para Reportar Denuncias<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-710d5d4 elementor-widget elementor-widget-text-editor\" data-id=\"710d5d4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Adem\u00e1s, existen otros recursos disponibles para reportar denuncias:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fed02a elementor-widget elementor-widget-text-editor\" data-id=\"1fed02a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"font_8 color_37 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Departamento de Salud: (787) 765-2929<\/span><\/span><\/strong><\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Procurador del Paciente:<br \/><\/span><\/span><\/strong><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00c1rea Metro: (787) 977-1100\u00a0<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Isla: 1-800-981-0031<\/span><\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p><span style=\"color: #363636;\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Defensor\u00eda de las Personas con Impedimentos:<br \/><\/span><\/span><\/strong><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0Tel\u00e9fono: (787) 725-2333<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0\u25e6 TDD\/TAD: (787) 725-4014<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0Libre de Costo: 1-800-981-4125<\/span><\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Procurador de Personas de Edad Avanzada:<br \/><\/strong><\/span><\/span><\/span>\u00a0 \u00a0Oficina Principal: (787) 721-6121<br \/>\u00a0 \u00a0Regi\u00f3n I (787) 919-7930<br \/>\u00a0 \u00a0\u25e6 Ponce: (787) 841-1180 \/ 1181<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Medicare:<\/strong> <\/span>1-800-833-0356<\/span><\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Centro de Ayuda de los Centros de Servicios de Medicare y Medicaid:<\/strong><\/span>: 1-800-985-3059<\/span><\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">ACHC:<br \/><\/span><\/span><\/strong><\/span><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0 \u25e6 Web: <\/span><span class=\"color_41 wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"https:\/\/achc.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/achc.org\/<\/a><br \/><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0 Tel\u00e9fono: (855) 937-2242 \/ (919) 785-1214<\/span><\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">URAC:<br \/><\/span><\/span><\/strong><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0 \u25e6 Web: <\/span><span class=\"color_41 wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"https:\/\/www.urac.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.urac.org\/<\/a><br \/><\/span><\/span><span class=\"color_37 wixui-rich-text__text\">\u00a0 \u00a0 Correo electr\u00f3nico: <\/span><a class=\"wixui-rich-text__text\" href=\"mailto:grievance@urac.org\" target=\"_self\"><span class=\"color_41 wixui-rich-text__text\">grievance@urac.org<\/span><\/a><br \/>\u00a0 \u00a0 Tel\u00e9fono: (202) 216-9010<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">La Comisi\u00f3n Conjunta<\/span><\/span><\/strong><\/p><ul class=\"font_8 color_37 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Correo electr\u00f3nico:\u00a0<\/span><a class=\"wixui-rich-text__text\" href=\"mailto:complaint@jcaho.org\" target=\"_self\"><span class=\"color_41 wixui-rich-text__text\">complaint@jcaho.org<\/span><\/a><\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Tel\u00e9fono: 1-630-792-5000 \/ 1-800-994-6610<\/span><\/span><\/p><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30f4930 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"30f4930\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e56039 elementor-widget elementor-widget-heading\" data-id=\"7e56039\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\nAcreditaciones\n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e055cdb elementor-widget elementor-widget-heading\" data-id=\"e055cdb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\nComisi\u00f3n de Acreditaci\u00f3n de Revisi\u00f3n de Utilizaci\u00f3n (URAC)\n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc6eed2 elementor-widget elementor-widget-text-editor\" data-id=\"dc6eed2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #363636;\"><strong><span class=\"wixui-rich-text__text\">URAC<\/span><\/strong><\/span>\u00a0es una organizaci\u00f3n destacada por promover la calidad en la atenci\u00f3n m\u00e9dica. Esto lo logra a trav\u00e9s de la acreditaci\u00f3n, certificaci\u00f3n y medici\u00f3n de est\u00e1ndares rigurosos que validan el compromiso de nuestra empresa con la mejora continua de la atenci\u00f3n al paciente. Los est\u00e1ndares de URAC impulsan las mejores pr\u00e1cticas de la industria de la salud, fomentan la mejora de la calidad de los servicios, y protegen y empoderan a los pacientes mediante la evaluaci\u00f3n del manejo de riesgos, la operaci\u00f3n e infraestructura de nuestro negocio, as\u00ed como el monitoreo y la optimizaci\u00f3n constante de nuestro rendimiento. Esta acreditaci\u00f3n es una garant\u00eda de cumplimiento con los m\u00e1s altos y estrictos est\u00e1ndares y medidas de calidad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce95288 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"ce95288\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b4131a elementor-widget elementor-widget-heading\" data-id=\"6b4131a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\nComisi\u00f3n de Acreditaci\u00f3n para la Atenci\u00f3n M\u00e9dica, Inc. (ACHC)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84f1a44 elementor-widget elementor-widget-text-editor\" data-id=\"84f1a44\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #363636;\"><strong><span class=\"wixui-rich-text__text\">ACHC<\/span><\/strong><\/span>\u00a0es una organizaci\u00f3n independiente que, mediante su acreditaci\u00f3n, valida que las pol\u00edticas, los procesos y la prestaci\u00f3n de servicios de atenci\u00f3n m\u00e9dica cumplen con los est\u00e1ndares reconocidos de calidad y seguridad. Esto se verifica a trav\u00e9s de un proceso de evaluaci\u00f3n integral y multidisciplinario. Dentro de esta acreditaci\u00f3n, se encuentran las\u00a0<span style=\"color: #363636;\"><strong><span class=\"wixui-rich-text__text\">Distinciones de Acreditaci\u00f3n,<\/span><\/strong><\/span>las cuales se basan en una revisi\u00f3n y evaluaci\u00f3n espec\u00edfica de un servicio especializado ofrecido por una organizaci\u00f3n de atenci\u00f3n m\u00e9dica acreditada por ACHC, medida seg\u00fan los est\u00e1ndares de excelencia reconocidos en esa \u00e1rea de especialidad.\n\n\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4afa09c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"4afa09c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6808026 elementor-widget elementor-widget-heading\" data-id=\"6808026\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\nLa Comisi\u00f3n Conjunta<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c83cadd elementor-widget elementor-widget-text-editor\" data-id=\"c83cadd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">En colaboraci\u00f3n con expertos de la industria farmac\u00e9utica, The Joint Commission establece directrices de desempe\u00f1o relevantes que impulsan mejoras sostenibles en la seguridad del paciente, la calidad y la solidez y confiabilidad operacional. Sus est\u00e1ndares cumplen con las gu\u00edas regulatorias y abordan \u00e1reas clave de enfoque en la industria, como la conciliaci\u00f3n de medicamentos, la interacci\u00f3n paciente-medicamento y la puntualidad en la administraci\u00f3n de la terapia. Los est\u00e1ndares se aplican de manera apropiada seg\u00fan los servicios espec\u00edficos. La acreditaci\u00f3n para farmacias se enmarca en el\u00a0<span style=\"color: #363636;\"><strong>Programa de Acreditaci\u00f3n de Atenci\u00f3n<\/strong><\/span>Domiciliaria, que abarca tanto a proveedores de servicios a domicilio como a la comunidad y a las farmacias.<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Para asegurar el m\u00e1s alto nivel de excelencia y compromiso con nuestros pacientes, contamos con un s\u00f3lido portafolio de acreditaciones que respaldan la calidad y seguridad de nuestros servicios.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecc91a6 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"ecc91a6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-daadd15 elementor-widget elementor-widget-heading\" data-id=\"daadd15\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\nNuestras Acreditaciones<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73245e8 elementor-widget elementor-widget-text-editor\" data-id=\"73245e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"font_8 color_37 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>\u00a0Alivia Farmacia Especializada<\/strong><\/span>\u00a0cuenta con las acreditaciones de\u00a0<span style=\"color: #363636;\"><strong>URAC<\/strong><\/span>\u00a0como farmacia especializada y de\u00a0<span style=\"color: #363636;\"><strong>ACHC<\/strong><\/span>\u00a0como farmacia especializada, con distinci\u00f3n en oncolog\u00eda.<\/span><\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Servicios de Infusi\u00f3n Alivia<\/strong><\/span>\u00a0cuenta con la acreditaci\u00f3n de\u00a0<span style=\"color: #363636;\"><strong>ACHC<\/strong><\/span>\u00a0como farmacia especializada y de infusi\u00f3n.<\/span><\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Farmacias Plaza 12<\/strong><\/span>\u00a0cuenta con la acreditaci\u00f3n de\u00a0<strong>J<span style=\"color: #363636;\">oint Commission<\/span><\/strong>\u00a0para equipos m\u00e9dicos duraderos (DME\u2019s).<\/span><\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1bf1956 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"1bf1956\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df872be elementor-widget elementor-widget-heading\" data-id=\"df872be\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\nSu opini\u00f3n nos ayuda a mejorar<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b69da2e elementor-widget elementor-widget-text-editor\" data-id=\"b69da2e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-jzx2p44s\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-jzx2p44s wixui-rich-text\" data-testid=\"richTextElement\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Para nosotros es fundamental conocer su opini\u00f3n, ya que nos ayuda a mejorar continuamente la calidad de nuestros servicios y a garantizar que satisfacemos sus necesidades de la mejor manera posible. Con este fin, hemos implementado una encuesta de satisfacci\u00f3n dise\u00f1ada para recabar sus valiosos comentarios y obtener una comprensi\u00f3n m\u00e1s profunda de sus expectativas y experiencias con Alivia Health. Sus respuestas son cruciales para optimizar la seguridad, eficacia y eficiencia de los servicios, productos y medicamentos que le ofrecemos. Encuesta a Pacientes\u00a0<\/span><span class=\"color_41 wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"https:\/\/es.surveymonkey.com\/r\/9VVXNFM\" target=\"_blank\" rel=\"noreferrer noopener\">Patient Survey<\/a><\/span><\/span><\/p><\/div><div id=\"comp-mdj9ce70\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-mdj9ce70 wixui-rich-text\" data-testid=\"richTextElement\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1bd90a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"c1bd90a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee2b7a1 elementor-widget elementor-widget-heading\" data-id=\"ee2b7a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\nAVISO DE DERECHOS DEL PACIENTE BAJO LEY SIN SORPRESAS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12222ba elementor-widget elementor-widget-heading\" data-id=\"12222ba\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\nVigente conforme a la ley federal 45 C.F.R. \u00a7\u202f149.430) <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad865b0 elementor-widget elementor-widget-text-editor\" data-id=\"ad865b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">La Ley Sin Sorpresas (No Surprise Act en ingl\u00e9s) lo protege contra facturas m\u00e9dicas inesperadas al recibir ciertos servicios de atenci\u00f3n m\u00e9dica, incluidos los servicios de farmacia. Estas protecciones aplican si usted est\u00e1 inscrito en un plan de salud grupal, seguro m\u00e9dico individual o familiar, el Programa de Beneficios de Salud para Empleados Federales (FEHB por sus siglas en ingl\u00e9s), as\u00ed como para personas sin seguro m\u00e9dico y aquellas que pagan de su bolsillo por servicios de farmacia. \u00a0<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00bfQu\u00e9 es una \u201cfactura sorpresa\u201d?\u00a0<\/span><\/span><\/strong><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/span><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Una factura sorpresa ocurre cuando usted recibe un servicio o una receta m\u00e9dica de un proveedor fuera de la red sin su conocimiento, y se le cobra m\u00e1s de lo esperado. Esto puede suceder durante la atenci\u00f3n de emergencia o al recibir servicios en un centro dentro de la red por parte de un proveedor fuera de la red. Bajo la Ley de No Sorpresas (No Surprises Act), usted est\u00e1 protegido contra facturas que superen su monto de costos compartidos dentro de la red (por ejemplo, copago, coseguro, deducible) en ciertas situaciones.\u00a0<\/span><\/span><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Usted tiene derecho a recibir atenci\u00f3n sin facturas sorpresa de farmacia<\/strong><\/span>.\u00a0<\/span><\/span><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Esta ley lo protege contra facturaci\u00f3n adicional inesperada (\u201cbalance billing\u201d en ingl\u00e9s) en los siguientes casos:\u00a0<\/span><\/span><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/span><\/p><ul class=\"font_8 color_37 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Cuidado de emergencia:<\/strong><\/span>Si su medicamento o servicio forma parte de un tratamiento de emergencia, no se le puede cobrar m\u00e1s que la tarifa dentro de la red de su seguro m\u00e9dico, incluso si nuestra farmacia no forma parte de su red.\u00a0<br \/><br \/><\/span><\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Atenci\u00f3n no urgente en un centro dentro de la red:<\/strong><\/span>Si usted recibe servicios en un centro dentro de la red (como un hospital o cl\u00ednica), y un proveedor involucrado en su atenci\u00f3n (como un laboratorio o farmacia) est\u00e1 fuera de la red, no se le puede cobrar m\u00e1s que las tarifas dentro de la red, a menos que se le notifique y usted otorgue autorizaci\u00f3n por escrito.\u00a0<br \/><br \/><\/span><\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Pacientes sin seguro o que pagan en efectivo:<\/strong><\/span>Si no tiene seguro o decide no usarlo, tiene derecho a recibir un Estimado de Buena Fe por escrito antes de que procesemos su receta m\u00e9dica. Este estimado le proporcionar\u00e1 un desglose de los costos esperados. Si su factura final es $400 o m\u00e1s por encima del estimado, usted puede presentar una disputa.\u00a0<\/span><\/span><\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">\u00bfQu\u00e9 significa esto para nuestra farmacia?\u00a0<\/span><\/span><\/strong><\/span><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Alivia Health est\u00e1 comprometida a cumplir plenamente con la Ley de No Sorpresas y todas las regulaciones federales aplicables. Hemos implementado procedimientos para asegurarnos de que usted est\u00e9 informado sobre sus derechos y est\u00e9 protegido contra facturaci\u00f3n inesperada o indebida. Como parte de nuestro compromiso:\u00a0<\/span><\/span><\/p><ul class=\"font_8 color_37 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Siempre intentaremos procesar sus recetas m\u00e9dicas utilizando su seguro a tarifas dentro de la red.\u00a0<\/span><\/span><\/p><\/li><\/ul><ul class=\"font_8 color_37 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Si una receta no est\u00e1 cubierta o debe procesarse fuera de la red, le informaremos sobre sus opciones antes de procesarla. \u00a0<\/span><\/span><\/p><\/li><\/ul><ul class=\"font_8 color_37 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Usted no ser\u00e1 facturado por un monto superior a su costo compartido dentro de la red, a menos que sea notificado previamente y brinde su consentimiento.\u00a0<\/span><\/span><\/p><\/li><\/ul><ul class=\"font_8 color_37 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Podemos proporcionarle un Estimado de Buena Fe, si lo solicita, ya sea por tel\u00e9fono, en persona o por escrito.\u00a0\u00a0<\/span><\/span><\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>\u00bfQu\u00e9 debe hacer si cree que se cometi\u00f3 un error de facturaci\u00f3n?<\/strong><\/span>\u00a0<\/span><\/span><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Si identifica una discrepancia en la factura de los servicios prestados, puede comunicarse con nuestro departamento Revenue Cycle Management (RCM) llamando al: 787-925-1989 or 1-888-925-1989. \u00a0<\/span><\/span><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Adem\u00e1s, si desea disputar un cargo, puede presentar una queja ante nuestro Departamento de Calidad y Cumplimiento a cualquiera de los siguientes:\u00a0<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Tel\u00e9fono:<\/strong><\/span>\u00a0787-709-4208\u00a0<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Correo postal:\u00a0<\/strong><\/span>P.O. BOX 246 Bayam\u00f3n, Puerto Rico 00960\u00a0<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Correo electr\u00f3nico:<\/strong><\/span>\u00a0<\/span><\/span><span class=\"color_41 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"mailto:complaints@aliviahealth.com\" target=\"_self\">complaints@aliviahealth.com<\/a><\/span><\/span><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u00a0\u00a0<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>P\u00e1gina web:\u00a0<\/strong><\/span>\u00a0<\/span><\/span><span class=\"color_41 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"https:\/\/www.aliviahealth.com\/compliance\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.aliviahealth.com\/compliance<\/a><\/span><\/span><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u00a0 \u00a0<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Formulario en l\u00ednea:\u00a0<\/strong><\/span>\u00a0\u00a0<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_41 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"https:\/\/secure.compliance360.com\/ext\/uUDPuYkRH_qKmniO6ttBfg==\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/secure.compliance360.com\/ext\/uUDPuYkRH_qKmniO6ttBfg==<\/a>\u00a0 \u00a0<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Sitio web an\u00f3nimo:<\/strong><\/span>\u00a0aliviahealth.ethicspoint.com \u00a0 \u00a0<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>L\u00ednea an\u00f3nima:\u00a0<\/strong><\/span>833-407-9028<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b6eda2 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"6b6eda2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33bbab2 elementor-widget elementor-widget-spacer\" data-id=\"33bbab2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3009b elementor-widget elementor-widget-heading\" data-id=\"5c3009b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\nAVISO DE NO DISCRIMINACI\u00d3N<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8e9c0f elementor-widget elementor-widget-heading\" data-id=\"d8e9c0f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\nESTE AVISO INFORMA A LAS PERSONAS SOBRE LOS REQUISITOS DE NO DISCRIMINACI\u00d3N Y ACCESIBILIDAD Y LA DECLARACI\u00d3N DE NO DISCRIMINACI\u00d3N:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87719f6 elementor-widget elementor-widget-text-editor\" data-id=\"87719f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Alivia Health Network y sus empresas afiliadas (\u00abnosotros\u00bb, \u201cnos\u201d, \u00abnuestro\u00bb) se comprometen a proveer una atenci\u00f3n de alta calidad a todas las personas a las que atendemos de forma respetuosa, equitativa y sin discriminaci\u00f3n. Nuestra organizaci\u00f3n valora la diversidad de nuestra comunidad y trabaja conjuntamente para garantizar que todas las personas tengan el mismo acceso a nuestros servicios, independientemente de su origen, idioma, capacidad o identidad.<br \/><br \/>Este aviso se provee en conformidad con la Secci\u00f3n 1557 de la Ley de Protecci\u00f3n al Paciente y Cuidado de Salud Asequible (42 U.S.C. \u00a7 18116) y sus reglamentos de implementaci\u00f3n que se encuentran en 45 C.F.R. Parte 92, modificada por la Regla Final de 2024. Alivia Health Network debe cumplir con los t\u00e9rminos de este aviso. Sin embargo, nos reservamos el derecho de modificar nuestras pr\u00e1cticas y los t\u00e9rminos de este aviso. Si realizamos alg\u00fan cambio significativo en nuestras pr\u00e1cticas, actualizaremos este aviso y lo notificaremos a todos los pacientes y\/o clientes activos. Asimismo, podr\u00e1 solicitar una copia de este aviso.<\/p><p>Este aviso se aplica a todas las subsidiarias de Alivia Health:<\/p><p>\u00a0 \u00a0 \u00a0\u2022 Alivia Health Management (AHM)\u202f<br \/>\u00a0 \u00a0 \u00a0\u2022 Alivia Home Delivery (AHD)\u202f<br \/>\u00a0 \u00a0 \u00a0\u2022 Alivia Infusion Services (AIS)\u202f<br \/>\u00a0 \u00a0 \u00a0\u2022 Alivia Pharmaceutical Services (HUB)\u202f<br \/>\u00a0 \u00a0 \u00a0\u2022 Alivia Specialty Pharmacy (ASP)\u202f<br \/>\u00a0 \u00a0 \u00a0\u2022 Farmacias Plaza (AFP)<\/p><p>Fecha de efectividad del aviso: 1 de Julio de 2025<\/p><p><span style=\"color: #363636;\"><strong>La Discriminaci\u00f3n es Contraria a la Ley:<\/strong><\/span><\/p><p>Alivia Health no discrimina por motivos de raza, color, origen nacional, sexo (incluyendo embarazo, orientaci\u00f3n sexual e identidad de g\u00e9nero), edad o discapacidad en sus programas y actividades de salud, de conformidad con la Secci\u00f3n 1557 de la Ley de Cuidado de Salud Asequible y otras leyes federales de derechos civiles aplicables. Nos comprometemos a garantizar que todas las personas tengan igual acceso a los servicios, libres de discriminaci\u00f3n basada en estas y otras caracter\u00edsticas legalmente protegidas, como la religi\u00f3n, el estado de salud o la situaci\u00f3n socioecon\u00f3mica, en la medida en que lo exija la ley.<\/p><p><span style=\"color: #363636;\"><strong>Nuestra Organizaci\u00f3n:<\/strong><\/span><\/p><p>Provee a las personas con discapacidad, modificaciones razonables y ayudas y servicios auxiliares adecuados y gratuitos para comunicarse eficazmente con nosotros, como:<br \/>\u00a0 \u00a0 \u00a0 Int\u00e9rpretes cualificados de lengua de signos.<br \/>\u00a0 \u00a0 \u00a0 Informaci\u00f3n escrita en otros formatos (letra grande, audio, formatos electr\u00f3nicos accesibles, otros formatos).<\/p><p>Provee servicios gratuitos de asistencia ling\u00fc\u00edstica a las personas cuya lengua materna no sea el ingl\u00e9s, que pueden incluir:<br \/>\u00a0 \u00a0 \u00a0 Int\u00e9rpretes cualificados.<br \/>\u00a0 \u00a0 \u00a0 Informaci\u00f3n escrita en otros idiomas.<\/p><p>Si necesita modificaciones razonables, ayudas y servicios auxiliares adecuados o servicios de asistencia ling\u00fc\u00edstica, puede ponerse en contacto con el Director de Calidad y Cumplimiento, que ha sido designado por nuestra organizaci\u00f3n como el recurso designado para llevar a cabo las responsabilidades del Coordinador de la Secci\u00f3n 1557:<br \/><br \/><span style=\"color: #363636;\"><strong>Nombre:<\/strong><\/span> Leisvelvet Vega Santos<br \/><strong><span style=\"color: #363636;\">Informaci\u00f3n de Contacto:<\/span><\/strong> Alivia\u2019s Compliance Director<br \/><span style=\"color: #363636;\"><strong>Tel\u00e9fono:<\/strong> <\/span>787-709-4208<br \/><span style=\"color: #363636;\"><strong>Correo electr\u00f3nico:<\/strong><\/span> cumplimiento@aliviahealth.com<\/p><p>Si cree que Alivia Health no le ha prestado estos servicios o le ha discriminado de alguna otra forma por motivos de raza, color, nacionalidad, edad, discapacidad o sexo, puede presentar una queja en persona o por correo postal, fax o correo electr\u00f3nico al Departamento de Calidad y Cumplimiento en cualquiera de las siguientes direcciones:<\/p><p><span style=\"color: #363636;\"><strong>Nombre del Departamento:<\/strong> <\/span>Departamento de Calidad y Cumplimiento (Q&amp;C)<br \/><span style=\"color: #363636;\"><strong>Tel\u00e9fono:<\/strong><\/span> 787-709-4208<br \/><span style=\"color: #363636;\"><strong>Correo postal:<\/strong><\/span> P.O. BOX 246 Bayam\u00f3n, Puerto Rico 00960<br \/><span style=\"color: #363636;\"><strong>Correo electr\u00f3nico:<\/strong><\/span> complaints@aliviahealth.com<br \/><span style=\"color: #363636;\"><strong>P\u00e1gina web:<\/strong><\/span> https:\/\/www.aliviahealth.com\/compliance<br \/><span style=\"color: #363636;\"><strong>Formulario en l\u00ednea:<\/strong><\/span><br \/>https:\/\/secure.compliance360.com\/ext\/uUDPuYkRH_qKmniO6ttBfg==<br \/><span style=\"color: #363636;\"><strong>Sitio web an\u00f3nimo:<\/strong><\/span> aliviahealth.ethicspoint.com<br \/>Puerto Rico Confidential Hotline<br \/><span style=\"color: #363636;\"><strong>N\u00famero de tel\u00e9fono confidencial de Puerto Rico:<\/strong><\/span> 833-407-9028<br \/><span style=\"color: #363636;\"><strong>C\u00f3digo QR del sitio de admisi\u00f3n m\u00f3vil:<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3becc37 elementor-widget elementor-widget-image\" data-id=\"3becc37\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"136\" height=\"136\" src=\"https:\/\/spaceclient.store\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-05-at-07.17.32.jpeg\" class=\"attachment-full size-full wp-image-4274\" alt=\"\" srcset=\"https:\/\/spaceclient.store\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-05-at-07.17.32.jpeg 136w, https:\/\/spaceclient.store\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-05-at-07.17.32-12x12.jpeg 12w, https:\/\/spaceclient.store\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-05-at-07.17.32-100x100.jpeg 100w, https:\/\/spaceclient.store\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-05-at-07.17.32-50x50.jpeg 50w\" sizes=\"(max-width: 136px) 100vw, 136px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f406ab6 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"f406ab6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d54decf elementor-widget elementor-widget-text-editor\" data-id=\"d54decf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Si necesita ayuda para presentar una queja, los representantes de nuestro departamento est\u00e1n a su disposici\u00f3n para ayudarle. \u00a0<br \/><br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Otros recursos disponibles para presentar quejas:\u00a0<\/strong><\/span><br \/><br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Tambi\u00e9n puede presentar una queja sobre derechos civiles ante la Oficina de Derechos Civiles del Departamento de Salud y Servicios Humanos de EE. UU., por v\u00eda electr\u00f3nica o por escrito en la siguiente direcci\u00f3n:\u00a0<br \/><br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Portal de Quejas de la Oficina de Derechos Civiles:<\/strong><\/span>\u00a0<\/span><span class=\"color_41 wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"https:\/\/ocrportal.hhs.gov\/ocr\/portal\/lobby.jsf\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/ocrportal.hhs.gov\/ocr\/portal\/lobby.jsf<\/a><\/span><span class=\"color_37 wixui-rich-text__text\">\u00a0\u00a0<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Tel\u00e9fono:<\/strong><\/span>\u00a01-800-368-1019, 800-537-7697 (TDD)\u00a0<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Correo postal:<\/strong><\/span>\u00a0U.S. Department of Health and Human Services\u00a0<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">200 Independence Avenue, SW\u00a0<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Room 509F, HHH Building\u00a0<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Washington, D.C. 20201 \u00a0<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Los formularios de denuncia est\u00e1n disponibles en:<\/strong><\/span>\u00a0<\/span><span class=\"color_41 wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"http:\/\/www.hhs.gov\/ocr\/office\/file\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.hhs.gov\/ocr\/office\/file\/index.html<\/a><\/span><span class=\"color_37 wixui-rich-text__text\">\u00a0\u00a0<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Tambi\u00e9n puede presentar una queja ante las siguientes agencias:<\/strong><\/span> \u00a0<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong><span class=\"wixui-rich-text__text\">\u200b<\/span><\/strong><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Departamento de Salud de Puerto Rico:<\/strong><\/span>\u00a0787-765-2929\u00a0<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Oficina del Procurador del Paciente:<\/strong><\/span>\u00a0787-977-1100 (metro area), 1-800-981-0031\u00a0<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Medicare:<\/strong><\/span>\u00a01-800-833-0356\u00a0<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Abogado de Incapacidad:<\/strong><\/span>\u00a0787-725-2333, 787-725-4014 (TAD), 1-800-981-4125 (Toll free)\u00a0<br \/><\/span><\/span><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\"><span style=\"color: #363636;\"><strong>Defensor de las Personas con Discapacidad:<\/strong><\/span>\u00a0787-725-2333\u00a0<\/span><\/span><\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\"><span class=\"color_37 wixui-rich-text__text\">Este aviso est\u00e1 disponible en el sitio web de\u00a0<span style=\"color: #363636;\"><strong>Alivia Health<\/strong><\/span>\u00a0:\u00a0<\/span><span class=\"color_41 wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"https:\/\/www.aliviahealth.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.aliviahealth.com<\/a><\/span><span class=\"color_37 wixui-rich-text__text\">.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8dab562 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"8dab562\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-531ba61 elementor-widget elementor-widget-html\" data-id=\"531ba61\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"alivia-form-wrapper\">\n    <div class=\"language-switcher\">\n        <label for=\"langSelect\" style=\"display:inline-block; width:auto; margin-right:5px;\">Language \/ Idioma:<\/label>\n        <select id=\"langSelect\">\n            <option value=\"en\">English<\/option>\n            <option value=\"es\">Espa\u00f1ol<\/option>\n        <\/select>\n    <\/div>\n\n    <div class=\"form-header\">\n        <div class=\"logo\">alivia<\/div>\n        <h2 data-en=\"Patient Information\" data-es=\"Informaci\u00f3n del Paciente\">Patient Information<\/h2>\n        <p class=\"description\" \n           data-en=\"Please send us details about the incident you would like to report. Our Complaint Center will analyze your complaint and take the appropriate measures in order that the reported situation will not occur at any other time in the future.\"\n           data-es=\"Por favor env\u00edenos detalles sobre el incidente que desea reportar. Nuestro Centro de Quejas analizar\u00e1 su caso y tomar\u00e1 las medidas apropiadas para asegurar que la situaci\u00f3n reportada no vuelva a ocurrir en el futuro.\">\n            Please send us details about the incident you would like to report. Our Complaint Center will analyze your complaint and take the appropriate measures in order that the reported situation will not occur at any other time in the future.\n        <\/p>\n    <\/div>\n\n    <form id=\"complaintForm\" action=\"\">\n        <label data-en=\"Patient Name:\" data-es=\"Nombre del Paciente:\">Patient Name:<span class=\"required\">*<\/span><\/label>\n        <div class=\"form-row\">\n            <div class=\"form-group\">\n                <input type=\"text\" class=\"trans-input\" \n                       data-ph-en=\"First\" data-ph-es=\"Nombre\" \n                       placeholder=\"First\" required>\n            <\/div>\n            <div class=\"form-group\">\n                <input type=\"text\" class=\"trans-input\" \n                       data-ph-en=\"Last\" data-ph-es=\"Apellido\" \n                       placeholder=\"Last\" required>\n            <\/div>\n        <\/div>\n\n        <label data-en=\"Patient Authorized Representative Name:\" data-es=\"Nombre del Representante Autorizado:\">Patient Authorized Representative Name:<\/label>\n        <div class=\"form-row\">\n            <div class=\"form-group\">\n                <input type=\"text\" class=\"trans-input\" \n                       data-ph-en=\"First\" data-ph-es=\"Nombre\" \n                       placeholder=\"First\">\n            <\/div>\n            <div class=\"form-group\">\n                <input type=\"text\" class=\"trans-input\" \n                       data-ph-en=\"Last\" data-ph-es=\"Apellido\" \n                       placeholder=\"Last\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row\">\n            <div class=\"form-group full-width\">\n                <label>Email<span class=\"required\">*<\/span><\/label>\n                <input type=\"email\" required>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row\">\n            <div class=\"form-group\">\n                <label data-en=\"Date of Birth:\" data-es=\"Fecha de Nacimiento:\">Date of Birth:<span class=\"required\">*<\/span><\/label>\n                <input type=\"date\" required>\n            <\/div>\n            <div class=\"form-group\">\n                <label data-en=\"Event Date:\" data-es=\"Fecha del Evento:\">Event Date:<span class=\"required\">*<\/span><\/label>\n                <input type=\"date\" required>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row\">\n            <div class=\"form-group\">\n                <label data-en=\"Telephone Number:\" data-es=\"N\u00famero de Tel\u00e9fono:\">Telephone Number:<span class=\"required\">*<\/span><\/label>\n                <input type=\"tel\" placeholder=\"### ### ####\" required>\n            <\/div>\n            <div class=\"form-group\">\n                <label data-en=\"Employee Involved?\" data-es=\"\u00bfEmpleado Involucrado?\">Employee Involved?<span class=\"required\">*<\/span><\/label>\n                <div class=\"radio-group\">\n                    <input type=\"radio\" name=\"employee_involved\" id=\"yes\" value=\"yes\"> \n                    <label for=\"yes\" class=\"radio-label\" data-en=\"Yes\" data-es=\"S\u00ed\">Yes<\/label>\n                    \n                    <input type=\"radio\" name=\"employee_involved\" id=\"no\" value=\"no\"> \n                    <label for=\"no\" class=\"radio-label\" data-en=\"No\" data-es=\"No\">No<\/label>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row\">\n            <div class=\"form-group\">\n                <label data-en=\"Employee Name (If Known):\" data-es=\"Nombre del Empleado (Si se conoce):\">Employee Name (If Known):<\/label>\n                <input type=\"text\">\n            <\/div>\n            <div class=\"form-group\">\n                <label data-en=\"Complaint Type:\" data-es=\"Tipo de Queja:\">Complaint Type:<span class=\"required\">*<\/span><\/label>\n                <select required id=\"complaintTypeSelect\">\n                    <option value=\"access\" data-en=\"Access Complaint\" data-es=\"Queja de Acceso\">Access Complaint<\/option>\n                    <option value=\"service\" data-en=\"Service Quality\" data-es=\"Calidad del Servicio\">Service Quality<\/option>\n                    <option value=\"billing\" data-en=\"Billing Issue\" data-es=\"Problema de Facturaci\u00f3n\">Billing Issue<\/option>\n                    <option value=\"other\" data-en=\"Other\" data-es=\"Otro\">Other<\/option>\n                <\/select>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row\">\n            <div class=\"form-group full-width\">\n                <label data-en=\"What Happened?\" data-es=\"\u00bfQu\u00e9 sucedi\u00f3?\">What Happened?<span class=\"required\">*<\/span><\/label>\n                <textarea rows=\"6\"><\/textarea>\n                <div class=\"field-note\" \n                     data-en=\"Describe here what happened.\" \n                     data-es=\"Describa aqu\u00ed lo que sucedi\u00f3.\">Describe here what happened.<\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row\">\n            <div class=\"form-group full-width\">\n                <label data-en=\"How Can We Improve Your Service?\" data-es=\"\u00bfC\u00f3mo podemos mejorar su servicio?\">How Can We Improve Your Service?<\/label>\n                <textarea rows=\"6\"><\/textarea>\n                <div class=\"field-note\" \n                     data-en=\"Suggest the steps that should be taken to avoid a repeat of the problem.\" \n                     data-es=\"Sugiera los pasos que se deben tomar para evitar que se repita el problema.\">Suggest the steps that should be taken to avoid a repeat of the problem.<\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row\">\n            <div class=\"form-group full-width\">\n                <label data-en=\"Your signature:\" data-es=\"Su firma:\">Your signature:<span class=\"required\">*<\/span><\/label>\n                <canvas id=\"signatureCanvas\" class=\"signature-pad\"><\/canvas>\n                <div class=\"field-note footer-note\">\n                    <span data-en=\"By signing you declare that all information you have entered is truthful and accurate.\" \n                          data-es=\"Al firmar declara que toda la informaci\u00f3n ingresada es veraz y precisa.\">\n                        By signing you declare that all information you have entered is truthful and accurate.\n                    <\/span>\n                    <button type=\"button\" id=\"clearSig\" data-en=\"Clear Signature\" data-es=\"Borrar Firma\">Clear Signature<\/button>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <label data-en=\"Verification:\" data-es=\"Verificaci\u00f3n:\">Verification:<span class=\"required\">*<\/span><\/label>\n        <div class=\"captcha-box\">\n            <div class=\"captcha-check\">\n                <input type=\"checkbox\">\n                <span data-en=\"I'm not a robot\" data-es=\"No soy un robot\">No soy un robot<\/span>\n            <\/div>\n            <div class=\"captcha-logo\">\n                <img decoding=\"async\" src=\"https:\/\/www.gstatic.com\/recaptcha\/api2\/logo_48.png\" width=\"24\" alt=\"captcha\"><br>\n                reCAPTCHA\n            <\/div>\n        <\/div>\n\n        <button type=\"submit\" class=\"btn-submit\" data-en=\"SEND COMPLAINT &rarr;\" data-es=\"ENVIAR QUEJA &rarr;\">SEND COMPLAINT &rarr;<\/button>\n    <input type=\"hidden\" name=\"trp-form-language\" value=\"es\"\/><\/form>\n<\/div>\n\n<script>\ndocument.addEventListener(\"DOMContentLoaded\", function() {\n   \n    const langSelect = document.getElementById('langSelect');\n    \n  \n       \n        const textElements = document.querySelectorAll('[data-' + lang + ']');\n        textElements.forEach(el => {\n          \n            const requiredSpan = 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src=\"https:\/\/cdn.123formbuilder.com\/images\/logo-123formbuilder-white.svg\" alt=\"123 Form Builder Logo\" class=\"logo-123\">\n    <span class=\"texto-barra\">Create online forms and surveys<\/span>\n  <\/div>\n  <a href=\"#\" class=\"btn-crear\">Create your own form<\/a>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4fcd0a8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"4fcd0a8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ed8b85 elementor-widget elementor-widget-text-editor\" data-id=\"9ed8b85\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Alivia Health valora a cada uno de nuestros pacientes. Si hemos fallado en brindarle otra cosa que no sea el m\u00e1s alto nivel de cuidado de salud, por favor complete este formulario y env\u00edelo a la direcci\u00f3n indicada arriba. Si prefiere discutir la situaci\u00f3n a mayor profundidad, por favor ll\u00e1menos al\u00a0<span style=\"color: #363636;\"><strong><span class=\"wixui-rich-text__text\">(787) 709-4208<\/span>.<\/strong><\/span>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dea6614 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"dea6614\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb325a2 elementor-widget elementor-widget-heading\" data-id=\"eb325a2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfNECESITAS AYUDA?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a15126 elementor-widget elementor-widget-text-editor\" data-id=\"9a15126\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nuestros expertos est\u00e1n disponibles para contestar todas tus <br \/>preguntas. Cont\u00e1ctanos para poder ayudarte.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27fee0b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"27fee0b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONT\u00c1CTENOS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Commitment to Quality and Compliance at Alivia Health The Quality and Compliance Team (QCT) guides all Alivia Health LLC (Alivia Health) business units to ensure adherence to applicable state and federal laws and regulations, as well as ethical standards. Compliance Function The essential function of the Compliance Program is to identify and address any violations that may occur. This is achieved by monitoring existing regulations, providing continuous training to the Alivia Health workforce, and investigating potential non-compliance with policies and procedures. \u200b Quality Function Through the Quality Program, the Compliance and Quality Team drives innovation and continuous improvement in the adoption of industry\u2019s best practices. Its goal is to ensure that our patients receive quality services, products, and medications by optimizing the safety, efficacy, and efficiency of our services in accordance with the accreditation standards of URAC, ACHC, and The Joint Commission programs. Alivia Health ensures compliance with the Quality Program through continuous monitoring led by the\u00a0Patients First Committee. This committee has the crucial role of identifying areas of opportunity for improving our processes. Reporting Channels As part of our commitment to putting patients first, we encourage employees, business partners, patients, and\/or representatives of Alivia Health to report if they believe they have witnessed any irregularities associated with any of our business units regarding regulatory matters, policies, or the Code of Conduct. We also urge you to report any event that affects the quality of our health services. To do this, you can use the following resources: Email to report a complaint or opportunities in our service \u00a0 \u00a0\u25e6 complaints@aliviahealth.com Online forms \u00a0 \u00a0\u25e6 Complaints Form\u00a0 \u00a0\u25e6 Fraud, Abuse, and Waste Form\u00a0 \u00a0\u25e6 Access both through the following link: https:\/\/secure.compliance360.com\/ext\/uUDPuYkRH_qKmniO6ttBfg== \u200bYou can also contact the Alivia Health Compliance and Quality Department for matters related to Compliance and Quality through any of the following means: Contact QCT \u00a0 \u00a0\u25e6 Direct line: 787-709-4208\u00a0 \u00a0\u25e6 Email: cumplimiento@aliviahealth.com\u00a0 \u00a0\u25e6 Confidential report: EthicsPoint &#8211; Alivia Health Management Protection of Medical Information (HIPAA) The Health Insurance Portability and Accountability Act (HIPAA) protects our patients&#8217; medical information. If a patient believes their protected health information has been disclosed in a manner not permitted by law, they can file a complaint without fear of retaliation. You can do so through: \u2022 Alivia Health&#8217;s HIPAA Compliance Officer \u00a0 \u00a0\u25e6 Email: privacidad@aliviahealth.com\u00a0 \u00a0\u25e6 Online Privacy Form: https:\/\/secure.compliance360.com\/ext\/uUDPuYkRH_qKmniO6ttBfg== \u2022 Office for Civil Rights (OCR) of the U.S. Department of Health and Human Services (HHS) \u00a0 \u00a0\u25e6 Email: OCRComplaint@hhs.gov\u00a0 \u00a0\u25cb Online Form: https:\/\/ocrportal.hhs.gov\/ocr\/cp\/complaint_frontpage.jsf?lang=es Other Resources for Reporting Complaints In addition, there are other resources available for reporting complaints: Department of Health: (787) 765-2929 Patient Advocate:\u25e6 Metro Area: (787) 977-1100\u00a0\u25e6\u00a0Island-wide: 1-800-981-0031 Advocate for Persons with Disabilities:\u00a0 \u00a0\u25e6 Phone: (787) 725-2333\u00a0 \u00a0\u25e6 TDD\/TAD: (787) 725-4014\u00a0 \u00a0\u25e6 Toll-free: 1-800-981-4125 Advocate for the Elderly:\u00a0 \u00a0\u25e6 Main Office: (787) 721-6121\u00a0 \u00a0\u25e6 Region I: (787) 919-7930\u00a0 \u00a0\u25e6 Ponce: (787) 841-1180 \/ 1181 Medicare: 1-800-833-0356 Centers for Medicare &amp; Medicaid Services Help Center: 1-800-985-3059 ACHC:\u00a0 \u00a0 \u25e6 Web: https:\/\/achc.org\/\u00a0 \u00a0 \u25e6 Phone: (855) 937-2242 \/ (919) 785-1214 URAC:\u00a0 \u00a0 \u25e6 Web: https:\/\/www.urac.org\/\u00a0 \u00a0 \u25e6 Email: grievance@urac.org\u00a0 \u00a0 \u25e6 Phone: (202) 216-9010 The Joint Commission: Email:\u00a0complaint@jcaho.org Phone: 1-630-792-5000 \/ 1-800-994-6610 Accreditations Utilization Review Accreditation Commission (URAC) URAC\u00a0is a leading organization that promotes quality in healthcare. It achieves this through accreditation, certification, and the measurement of rigorous standards that validate our company&#8217;s commitment to the continuous improvement of patient care. URAC standards drive best practices in the healthcare industry, encourage the improvement of service quality, and protect and empower patients by evaluating our business&#8217;s risk management, operations, and infrastructure, as well as continuously monitoring and optimizing our performance. This accreditation is a guarantee of compliance with the highest and strictest standards and quality measures. Accreditation Commission for Health Care, Inc. (ACHC) ACHC\u00a0is an independent organization that, through its accreditation, validates that the policies, processes, and delivery of healthcare services meet recognized quality and safety standards. This is verified through a comprehensive, multidisciplinary evaluation process. Within this accreditation are\u00a0Accreditation Distinctions, which are based on a specific review and evaluation of a specialized service offered by an ACHC-accredited healthcare organization, measured against recognized standards of excellence in that specialty area. The Joint Commission In collaboration with pharmaceutical industry experts, The Joint Commission establishes relevant performance guidelines that drive sustainable improvements in patient safety, quality, and operational reliability. Its standards comply with regulatory guidelines and address key focus areas in the industry, such as medication reconciliation, patient-medication interaction, and the timeliness of therapy administration. The standards are applied appropriately based on the specific services. Pharmacy accreditation falls under the\u00a0Home Care Accreditation Program, which covers both home and community-based service providers and pharmacies. \u200bTo ensure the highest level of excellence and commitment to our patients, we have a robust portfolio of accreditations that support the quality and safety of our services. Our Accreditations \u00a0Alivia Specialty Pharmacy\u00a0holds accreditations from\u00a0URAC\u00a0as a specialty pharmacy and from\u00a0ACHC\u00a0as a specialty pharmacy, with a distinction in oncology. Alivia Infusion Services\u00a0holds\u00a0ACHC\u00a0accreditation as a specialty and infusion pharmacy. Farmacias Plaza 12\u00a0holds\u00a0Joint Commission\u00a0accreditation for durable medical equipment (DME&#8217;s). Your Opinion Helps Us Improve It is essential for us to know your opinion, as it helps us continuously improve the quality of our services and ensure that we meet your needs in the best possible way. To this end, we have implemented a satisfaction survey designed to gather your valuable feedback and gain a deeper understanding of your expectations and experiences with Alivia Health. Your responses are crucial for optimizing the safety, efficacy, and efficiency of the services, products, and medications we offer you.\u00a0Patient Survey \u00a0 NOTICE OF PATIENT RIGHTS UNDER THE NO SURPRISES ACT (Effective under federal law 45 C.F.R. \u00a7\u202f149.430) The No Surprises Act protects you from unexpected medical bills when receiving certain healthcare services, including pharmacy services. These protections apply if you are enrolled in a group health plan, individual or family health insurance coverage, or the Federal Employees Health Benefits (FEHB) Program, as well as uninsured individuals and people paying out of pocket for their pharmacy services. \u00a0 What is&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-969","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/spaceclient.store\/es\/wp-json\/wp\/v2\/pages\/969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spaceclient.store\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spaceclient.store\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spaceclient.store\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/spaceclient.store\/es\/wp-json\/wp\/v2\/comments?post=969"}],"version-history":[{"count":92,"href":"https:\/\/spaceclient.store\/es\/wp-json\/wp\/v2\/pages\/969\/revisions"}],"predecessor-version":[{"id":7665,"href":"https:\/\/spaceclient.store\/es\/wp-json\/wp\/v2\/pages\/969\/revisions\/7665"}],"wp:attachment":[{"href":"https:\/\/spaceclient.store\/es\/wp-json\/wp\/v2\/media?parent=969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}