What We Do
What We Do
Alivia Health is
Puerto Rico’s
Most trusted pharmacy services network, leading with compassion, innovation, and access. Through our specialized divisions we deliver personalized care to patients and strategic solutions to partners across the island.
With more than
And more than
Our network is built to meet the unique healthcare needs of Puerto Rico’s communities.
Alivia Specialty Pharmacy
ASP is the #1 specialty pharmacy in Puerto Rico, focused on serving patients with chronic and complex conditions such as oncology, neurology, and rare diseases.
We partner with physicians, pharma companies, and insurers to provide access to limited distribution drugs, financial aid, case management, patient education, and continuous
monitoring by clinical teams.
Accredited by URAC and ACHC, with
Distinction in Oncology
Advanced therapies like biologics and
specialty injectables
Programs focused on adherence, education,
and treatment outcomes
Bilingual team trained to navigate patients through treatment and insurance processes
Prescriptions
processed annually
Of medical plans
accepted
In financial aid
awarded in 2024
Net Promoter
Score (NPS)
Prescriptions
processed annually
IOf medical plans
accepted
In financial aid
awarded in 2024
Net Promoter
Score (NPS)
Thanks to Alivia, I got my cancer medication on time, to my door. I was so relieved they took care of that for me during this process.
Alivia Infusion Services
Alivia Infusion Services is your comprehensive provider of intravenous therapies, offering the dispensing, coordination, and administration of treatments through a highly specialized nursing network.administration and follow-up.
Patients served
annually
Average
dispensing time
of experience and
dual ACHC
accreditations
Alivia Home Delivery
is the only closed-door pharmacy in Puerto Rico oering next-day delivery of common prescriptions, chronic illness maintenance drugs, general medication refills and OTC products. Patients across Puerto Rico who need their prescriptions delivered to their home, office, or preferred location can submit prescriptions through the mobile app, their doctor via e-prescribing, or by calling the pharmacy directly.
Island-wide delivery, with real-time order updates via mobile app and 99% on-time delivery. Accepts all insurance plans. App-based or direct communication enables seamless order processing.
Unique patients
served
of medical plans accepted
OTC products
available for order
Alivia HUB is our centralized support and access platform designed to make starting and continuing treatment simple for patients and providers alike. The HUB coordinates the administrative, clinical, and logistical aspects of pharmaceutical care. Our HUB team serves as a single point of contact to verify benefits, obtain prior authorizations, coordinate financial assistance, and ensure timely medication fulfillment. By managing the backend complexity, the HUB allows patients and providers
to focus on health outcomes.
This service is especially valuable to patients managing rare or chronic conditions that require high-cost therapies and close coordination between pharmacy, insurance, and medical teams. Providers benefit from the HUB’s ability to streamline intake and approvals, while manufacturers count on it for timely distribution and adherence tracking.
Key Benefits:
Faster access to essential therapies
Reduced administrative burden
on providers
Comprehensive financial aid
coordination
Increased treatment adherence and
continuity of care
What sets us apart:
Rapid benefit investigation and
insurance verification
Skilled support team managing co-pay
assistance and patient onboarding
Automated follow-ups for refills
and adherence
Bilingual support and culturally
competent service
Key Benefits:
Faster access to essential therapies
Reduced administrative burden on providers
Comprehensive financial aid
coordination
Increased treatment adherence and continuity of care
What sets us apart:
Rapid benefit investigation and insurance verification
Skilled support team managing co-pay assistance and patient onboarding
Automated follow-ups for refills and adherence
Bilingual support and culturally competent service
The HUB operates virtually across the entire Alivia Health ecosystem, coordinating servicesseamlessly between physicians, pharmacies, and partners. Once a specialty prescription is initiated, the HUB steps in to handle all backend steps. Providers can refer patients directly through our portal or contact the HUB support line.
Farmacias Plaza
Farmacias Plaza is a trusted community pharmacy chain with over 60 years of history and a deep commitment to patient care. With 10 locations, walk-in services include retail pharmacy, prevention clinics, vaccination centers, and caregiver-focused programming, prescription filling, medical equipment sales, and wellness programs.
Patients served
Prescriptions
dispensed
Since 2023
Accredited by
The Joint
Commission
Thanks to Alivia, I got my cancer medication on time, to my door. I was so relieved they took care of that for me during this process.